Shopee to Revamp Services in Indonesia Following Antitrust Ruling

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Shopee announced that it has agreed to make improvements to its services in Indonesia following the country's antitrust ruling.
Shopee announced that it has agreed to make improvements to its services in Indonesia following the country's antitrust ruling.

E-commerce firm Shopee said on Wednesday it agreed to make changes to its services in Indonesia after the country’s antitrust agency said the platform had admitted to violating anti-monopoly rules.

Admission of Anti-Competition Violations:

Indonesia’s antitrust agency, known as KPPU, said in a statement Shopee had admitted to having violated anti-competition rules by directing customers to certain delivery services after being accused of the breaches last month.

“Shopee is always committed to complying with all applicable regulations and laws in the Republic of Indonesia in conducting our business operations,” Radynal Nataprawira, Shopee Indonesia’s Head of Public Affairs, said in a statement.

Proposed Changes to User Interface:

Shopee also said it had proposed changes to its user interface to demonstrate compliance in providing the best services to its users and in accordance with the feedback from KPPU.

Shopee, the market leader in Indonesia’s fast-growing e-commerce sector, is owned by Southeast Asian technology firm Sea Ltd.

Broader Antitrust Investigations:

Aside from Shopee, KPPU has also been investigating the local unit of another e-commerce platform Lazada, the Southeast Asian arm of Alibaba.

James Adam

James Adam, a noted business writer for CEO Times Magazine, specializes in insightful industry analysis and executive profiles. Known for his clear, concise style, James offers readers an expert perspective on global business trends and market dynamics.

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